Terms of Service

Public Notice

FUSC Surcharge Increase

Effective January 1, 2018, the amount of the Federal Universal Service Charge (FUSC) appearing on your bill each month will increase as a result of an increase in the Federal Communications Commission’s (FCC) universal service fund contribution factor from 18.8 to 19.5%. The amount of the FUSC on your bill is calculated in accordance with FCC rules by applying the new universal service contribution factor of 19.5% (0.195) to the rates for interstate services that you used. The federal universal service fund program is designed to keep local service rates affordable for all customers in all areas of the United States.

National/Texas Do Not Call

The federal government and many states have created an opportunity for consumers to reduce unwanted telemarketing telephone calls. Consumers simply register with the National Do Not Call Registry by telephone at 1-888-382-1222. For TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at Inclusion of your telephone number on the National Do Not Call Registry will be effective thirty one (31) days following your registration. As a result of consumers registering on the national list, telemarketers must remove the registered consumer’s name and number from their calling lists and cease calling until the consumer requests their number be removed from the list or discontinues service. The National Do Not Call Registry is a free service to consumers.

Consumers in Texas may also register with Texas No-Call, which prevents telephone solicitations to residential and wireless phone numbers from all telemarketers operating in Texas. Within 60 days of the date a non-business number is registered it should appear on the published list and Texas telemarketers must cease calling. Consumers may register for the Texas No-Call list in one of three ways:Online at for instant registration. Utilize this easy, automated method to speed your registration. The site is available 24 hours a day, 7 days a week, 365 days a year.

  1. Online registration is now free.

2. Send a written request for an application to:


PO Box 313

Walpole, MA 02032

There is no charge to register your residential or wireless number on the statewide “Do Not Call List.” Your number(s) will remain on the list for three years.

Texas consumers may want to consider registering with the National Do Not Call Registry since it covers national telemarketers and the Texas No-Call affects only telemarketers operating in Texas.

The National and the Texas No-Call lists do not prevent all telemarketing calls from being received once a consumer is registered. Both registries contain exemptions on who can continue to telemarket consumers.

To obtain this information in Spanish, please contact our business office at 325- 648-2237.

Si usted quisiera obtener esta informacion en espanol, favor de comunicarse con nuestra oficina de negocios a 325-648-2237.

Your Rights as a Customer

“Your Rights As A Customer” is located on pages 42 – 62 of the August 2017 Telephone Directory.

If you have any questions, please call the Business Office at 800-535-8904 or 325-648-2237.

This information is available in Spanish upon request. Esta informacion esta disponible en Espanol con ruego.


Full Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation from prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202)720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800)877-8339. Additionally, program information may be made available in languages other than English.